Privacy Policy — BigTibia

1. Who we are

BigTibia (“we”, “our”) provides a hosting panel for Open Tibia (OT) and Pokémon OT servers, including subdomain, server website (AAC), client, and admin tools.

This policy explains what data we process when you visit bigtibia.com, create an account, or use our services.

2. Data we collect

We may process the following categories of information:

Account data: name, email address, and password (stored hashed/encrypted).
Billing data: information needed to process payments (e.g. via PayPal). We do not store full card numbers on our servers.
Service data: server settings, technical logs, backups, and content you upload or generate in the panel.
Technical data: IP address, browser type, language, access timestamps, and security logs.
Communications: messages you send via WhatsApp, tickets, or email.

3. How we use your data

We use the information to:

Create and manage your account and servers.
Process subscriptions, charges, refunds, and billing support.
Provide technical support and improve service stability.
Meet legal obligations and prevent abuse, fraud, or misuse.
Send important operational notices (service, security, or billing changes).

4. Legal basis and retention

We process your data to perform the service contract, comply with legal duties, and—where applicable—based on our legitimate interest in protecting the platform.

We keep information while your account is active and for any additional period required for accounting, claims, or security. Backups are retained according to your plan and current technical policies.

5. Sharing with third parties

We do not sell your personal data. We may share information only with:

Payment providers (e.g. PayPal) to process transactions.
Infrastructure providers needed to host and operate the service.
Authorities when legally required.

6. Cookies and similar technologies

We use essential cookies and local storage for session, security (CSRF), language preference, and panel operation. You may configure your browser to reject non-essential cookies; some features may stop working correctly.

7. Security

We apply reasonable technical and organizational measures (encryption in transit, password hashing, access controls, and logs). No system is 100% secure; please use strong passwords and do not share credentials.

8. Your rights

Subject to applicable law, you may request access, correction, update, or deletion of your personal data, as well as account closure, by contacting us through the channels below. We may ask you to verify your identity before responding.

9. User server content

You are responsible for the content, characters, player accounts, and data hosted on your OT servers. BigTibia acts as an infrastructure and panel provider; processing of your players’ data is your responsibility as the game-world operator.

10. Contact

For privacy inquiries: WhatsApp +506 7139 6745 or the platform administration email. We will respond within a reasonable time.